ART REQUIREMENTS & PC FILE FORMATS

Camera ready final art is usually NOT required. Send logos and text required by email. Allow us to set up text in our system in fonts suitable for engraving, or the medium we will use. Many fonts are not suitable for crystal and marble engraving. We will clear set up cost with you in advance.

Black and white line art is required for deep engraving. 

Full color fonts  can be in almost any PC format

TEXT
Please email the text required, or attach a MS Word or spread sheet file. Ignore formatting which we will correct.
We no longer accept fax instructions.  Email ensures accuracy, and minimizes cross checking.
Lists of Names should be sent in email, or attached in a Word, spreadsheet file or Open Office alternatives. 
Spreadsheet tables are acceptable if the full name is shown in one column.
If changes are made resend the complete list with additions at the end of the list, and changes highlighted. This becomes your packing list.

LOGOS - attach the files to your email
Ideal format is vector EPS; AI or WMF file in PC format up to Illustrator version ten
A conversion charge of $15 applies to PDF files, which are not always usable
Attach files to e-mail. We do not accept Mac, or Zipped files.
Logos from MS Word or PowerPoint loose resolution to extract - we need the original file imported into the program for accuracy
Camera ready logo art if supplied  to be at least 4 times the final engraving size.  A setup charge of $25 /logo applies. 
Cost of conversion and /or clean up of files will be cleared with you in advance
Mail a clean hard copy to us at 1915 Peters Rd.#313, Irving, TX 75061 as back up.

IDEAL FORMAT
Vector drawings are preferred for accuracy. Save all logo text as curves (outline).
Formats: PC only. Adobe .eps,  .ai  or wmf. Corel .cdr also ppt /emf /cgm /wmf /emf /drw /dsf 

Bitmap Images are less accurate but may be usable. Bitmaps should be at least twice the engraving size, and:--
* 300 dpi (dots per inch) minimum
* black and white line art is required.  We cannot reproduce half tones on glass or marble
* PC formats only - examples gif /jpg /tif /bmp /pcx / tif /png /ps
Web file formats jpg and gif are usually low resolution under 100 dpi, and do NOT reproduce  accurately

SIGNATURES
We can reproduce signatures on glass and print on wood or metal, making a unique long lasting memento. Simply
    * get a large signature up to half a page using a roller ball or felt tip pen - do not use a ballpoint
    * attach a file in any pc format with a scan of the signature - examples gif /jpg /tif /bmp /pcx / tif /png /ps
    * allow for a set up charge of $10 minimum ( for good artwork).  We will clear any additional charge with you

For multiple signatures please follow this procedure for best results (do not use a ballpoint)

• SIZE: We will email you the space available on the item you choose
• GRID: Draw this size rectangle on a blank sheet of copy paper using a heavy pen like a wedge tip "Sharpie"
• DIVIDE the rectangle into blocks for the number of signatures required using heavy lines. If the spaces are too small ..
• INCREASE the size of the rectangle proportionately ( e.g. x1.5 or x2 to usable size) up to legal size 10 1/2"x13" page.
• STAPLE A NEW CLEAN blank sheet without lines, OVER the page with the lines. Your heavy black lines on the bottom page should show through.
• SIGNATURES are now collected on the top BLANK page.  The heavy lines from the bottom page act as a guide
•     USE FELT TIP OR ROLLER-BALL BLACK  PEN - light, or ball point pens do not reproduce well.
• SCAN- top page of signatures only (or send us the page to scan). Use minimum 300 dpi for best results.
      The minimum scan charge is $10.  Any additional clean up charge (eg to remove lines) will be cleared with you in advance.

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Talk to a live person! Call, or email your needs and budget NO complicated robot forms to complete! A real person will guide you though our site, and give special attention to every order. That is what we call REAL customization of your keepsake. CALL NOW TOLL FREE 1-866-556-0741 or Dallas /Fort Worth (DFW) local 972-438-2337 click to e-mail orders@crystalimagesINC.com to place an  order CLICK HERE
PACKING, SHIPPING  & RETURNS A packing charge of $4.00 (small-up to 8") $6.00 (medium 8-12") and $8 large (over 12"), applies depending on the size of box.  The charge is confirmed on your production layout. Actual freight by UPS, FedEx or USPS is charged at cost  Engraved orders from stock usually ship on the next working day for fewer than six pieces.  Screened glassware and mug orders usually ship in two to three weeks (rush available).  Our "EXPRESS SHIP" one day service applies to less than six items  from inventory (see green circle).  There is NO rush charge.  Screened glassware and mug orders usually ship in two to three weeks (rush available).  Our "EXPRESS SHIP" one day service applies to less than six items  from inventory (see green circle).  There is NO rush charge.	DAYS IN TRANSIT- FedEx Ground   Click to enlarge Check days transit ground from Dallas to destination
Quality guaranteed When you see our products and our work you will be amazed! Glass and crystal are difficult to photograph. Most pictures are from our daily production. So photos on our site can't convey the true beauty of our items. They give only an indication of the object, it's shape and size.
Fantastic Selection - We have more than 6,000 items available, in addition to what is shown here. Just ask!	All price ranges - Our design staff will ensure you have a unique award or gift you will be proud to present. We offer something special from under $10 to over $500. Our set up charges are among the lowest in the industry - nothing in many cases!
RETURNS & CANCELLATION POLICY Items engraved to your specification are not returnable, as they are personalized and cannot be resold. See terms and conditions of sale A sample of most items is available by ground freight at no charge for you to evaluate. A credit card is required. There is no charge if the sample if returned in saleable condition. A production sample is provided at no cost on all orders over six pieces time permitting An order can be cancelled up to the time engraving takes place. There is no cancellation penalty, but we reserve the right to charge for the return freight and wholesaler restocking charge.
Don't see what you want?  Call us! E-mail us a picture of what you want. We can probably supply it faster and cheaper. Many, many other products available in all price ranges. Our online catalogue  only show a very small percentage of the items available from our many suppliers.

SAMPLE AWARD WORDING

Crystal Images, Inc.
Personalized Awards and Gifts in Crystal, Glass, Marble and wood
1915 Peters Rd Ste 313, Irving TX 75061
Dallas /Fort Worth call 972-438-2337  eFax 1-866-call
TOLL FREE 1-866-556-0741
map and driving directions

Copyright © page and content Crystal Images, Inc.  Irving, Texas
1997 - 2011

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